at Alight Solutions. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Want to receive job alerts for similar jobs? Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. At Alight, we believe a company's success starts with its people. Browse by city or country to find one in your region. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. We are forthright and genuine when we speak. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Disabled Person, Inc. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. They may often give instructions by phone and besides performing clerical tasks, they also assist . Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. We learn from one another, champion progress and challenge the status quo. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! This training will take place during the first 5-weeks of your employment, and the hours are full time. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Customer Care Representative Human Resources. The mission of our customer care teams exemplifies the need for humanunderstanding. Si es as , entonces ReedGroup es para ti! Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. You're able to quickly input and retrieve data while working with the customer on the telephone. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. People can always trust us to say what we mean and depend on us to do what we say. Help us reimagine how people and organizations thrive! We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. * Be kind and compassionate Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. * Excellent communication & collaboration skills with strong ability to empathize with customers Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. View Job description, benefits and responsibilities. Travel Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Our story starts with a simple universal truth: Every business is a people business. As a Customer Care Representative, you will report to a Customer Care Team Leader The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Alight Solutions Easy 1-Click Apply. This may include assisting the caller in navigating the system as well. . Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. 88 followers . Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Health, Dental, Vision, Life Insurance and more. Be Real with Alight and help us re-imagine how people and organizations thrive. Check out our current jobs that have a virtual/work from home option. To deliver on this purpose, we do things differently. Required Skills. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Carry out monitoring visits to verify information provided by . Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Are you interested in helping us shape the future of work and life for organizations, people and their families? We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Quick Apply. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We strive for Excellence Every Day by collaborating with our clients and colleagues. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Customer Service / Guest Services, Part-Time * Initiate new leave cases in our system #beAlight https://www.consumer.ftc.gov/articles/0243-job-scams. We want you to join our company with 25 years of industry experience. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Explore careers Media or Investor inquiries? You have Its a permanent virtual customer care representative Job. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) * Able to work independently and to adapt to a rapidly changing environment * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Customer Care Representative - with Growth Opportunities at Alight today! Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. There is no travel required for this position. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Lensa, Inc. - Lensa is a job search engine. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. You can deactivate or delete job alerts by clicking the button below. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
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