You may only use the Services if You can legally enter into and form binding contracts. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. that reports on class action lawsuits, class action settlements, 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Report Fraud 6.1 No Warranty. Invalid tickets are defined as anything where buyers are refused entry. I have lots of interesting documentation. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. 4. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Unfortunately it might take a lot of back and forth communication. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I must have sent countless emails and phone calls. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. the price it is sold for on the primary market). A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Piggyback tickets may not be sold in the same listing. I sent our ticket numbers but Opera Australia said they were not theirs. Instead, it sat on your $2,031. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. This company is a total scam. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). By Rhona Shennan 23rd Jul 2020, 3:38pm A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? If the event has been cancelled, send them evidence of this. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Ive been told a refund is coming in 10 days 4 times now. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. It will stay valid for the new date. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. All Rights Reserved. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. But Which? Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Even after I provide my bank statement to them and their . These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 'It's clear as night and day the 2020 event is cancelled.'. They also had another 150.00 dollars worth of fees per each ticket. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. That's not something you're likely to shake off. . 4 replies 17.4K views. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 2.16 Claims under the viagogo Guarantee. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). . To post a ticket for sale on viagogo You must first register with the Site. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Ha*Ash Concert Tickets. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. You can add me too. . 2.9 Seller's Confirmation Obligation. May 3, 2021 / 1:22 PM / AP. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. All Rights Reserved. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. 5.Select 'Item dispute', click Continue and follow the on . The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? 684 Posts. We cannot control the policy of third-party resellers.'. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. They will not give me any explantion for this. 6.7 Third Party Information. If the event organiser is offering vouchers or tickets . Hombres G Concert Tickets. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. . Your email address will not be published. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). I would love to join this lawsuit as I am in the same boat! Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Note that Your payment may be withheld if you violate this clause. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. Arctic Monkeys Concert Tickets. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". As well as charged me double the amount. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Our guarantee does not affect Your statutory consumer rights under UK law. I'm at the point that a class action . It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Please note this does not include any Tax that may be payable on fees We are required to pay. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Paid 250 Euro VS the real cost of 100 euro. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. In 2020, New Zealanders were warned about buying tickets to . 2.18 Merchant Description. 'Such tickets will become void and the ticket holder refused entry to the theatre. 5.4 Making Adjustments. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. We may investigate complaints and violations of our policies. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Can I pick up my tickets instead of having them shipped? Waste Management Phoenix Open Ticket. Note that this is separate from any Tax viagogo is required to charge on its fees. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. If you fancy a viagogo event roulette then use this company. 3.1 Accurate Descriptions. 1.3 Modification. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. This does not prevent us from varying these terms without reference to them. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. expected to be mailed out. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. However, despite the official announcement . will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Refunds, therefore, aren't applicable. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Top Class 1.2 Ticketing Exchange. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 2.1 Requirements. Pretty straightforward, you'd think? Mtley Cre Concert Tickets. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. The tickets were bought by me as a present for my mother and parents-in-law. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. You warrant that you are over 18 years old and have the legal capacity to make the transaction. If your event has been postponed, you do not need to return your ticket. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. They do not say they are going to charge such fees per a ticket . Take a photo of a faulty item and add a brief description. Romeo Santos Concert Tickets. By clicking a link you are consenting to this. Romeo Santos Tour 2023. Leave us a message by clicking the Contact Us button. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. We think businesses - especially those with substantial resources - should still provide refunds for events . Viagogo will keep saying they already paid you but they will never show you the proof of payment. This will be posted quickly, exposing the company and letting others see what happened to you! It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. We will contact you. You also agree not to separately contact the Buyer at any time for any reason. 3. Elton John Concert Tickets; Andr Rieu . You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. 6.3 Allocation of Risk. 2. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Please add me to the list. They keep finding excuses as to why it has not been processed. In the event of a postponement, refunds are not granted. We do not control the information provided by other users which is made available through the Site. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. viagogo AG is registered in Switzerland, Company No. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. Which? This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. They gave me complete nose bleed seats. We look forward to hearing from you. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. your claim status, claim form or questions about when payments are . You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 6.8 All Sales are Final. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. We endeavour to rearrange delivery with the customer or arrange a collection point. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. The difference between 'cancelled' and 'postponed' events is . Which? I have sent multiple proof to them that the event is indeed canceled. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. You should typically get a refund for the ticket and any fees or service charges within 30 days. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk.
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